Jacksonville University  Swisher Library Rm 328

Blackboard Student Support 

Blackboard Learn Ultra is a modern, easy-to-use learning management system (LMS) that helps you access all your JU course materials in one place. 

ACCESS BLACKBOARD

Google Chrome and Firefox are the recommended browsers for access to Blackboard. Blackboard is configured under your JU username and password.  You can access Blackboard after logging into jacksonvilleuniversity.okta.com.  Once you access the Blackboard page, click on the Courses link to view your current courses.

BLACKBOARD SUPPORT
The Blackboard Online Help Center can help answer most of your Bb questions. You may also call the 24 X 7 Phone Support Line at 239-236-4450.

- How do I submit a TurnItIn Assignment or view a Professor's feedback?
- How do I participate in a Blackboard Collaborate Session?

BLACKBOARD HELP CENTER DIRECT LINKS:
- Getting Started 
- Stay in the Loop within Blackboard


WHO TO CONTACT

Course Related Problems

You should contact your course instructor for any problems, which are course related (such as problems finding course material and resources within the Blackboard course). Instructors organize their Blackboard sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.

Platform Related Problems

If you are experiencing any technical issues with Blackboard when you're on campus, go over to the Digital Literacy Lab with your device. The DLL is located on the main floor of Swisher Library, in room 222 near the circulation desk. The lab is open 9am - 5pm, Monday through Friday. 

If you are experiencing any technical issues with Blackboard, contact the Digital Literacy Lab by sending an email to ncimand@ju.edu. Please be sure to give the following information in your issue ticket:

Complete name, Email address, Student ID number, Operating System of your computer, Web Browser you are using, Course Number, Course Name and Area of problem. Be sure to give a full and detailed description of your issue and include the steps to repeat it on our end. It's important to be as specific as possible so we can determine the problem. 

Respondus 4.0 - Student

Download: Respondus 4.0 for Students 

Respondus Monitor

Respondus Monitor is a companion application for LockDown Browser that uses webcam and video technology to prevent cheating during online exams. Respondus Monitor integrates seamlessly with learning management systems, and is ideal for non-proctored testing environments.

System Requirements (Students)

- Windows: 11 and 10
- Mac: OS 11 to 26.0+.
- iOS: 12.0+ (iPad only)
- Chromebook: Respondus recommends keeping your Chromebook updated to the most recent OS version.
- Adobe Flash Player 
- Web camera (internal or external) & microphone
- A broadband Internet connection

Using Respondus Monitor (Students)

You may be required to use LockDown Browser with a webcam, which will record you during an online, non-proctored exam. (The webcam feature is referred to as “Respondus Monitor.”) The computer requirements are listed above. If an exam requires LockDown Browser and a webcam, the guideline in Respondus LockDown “Taking A Test Using LockDown Browser” section. At this point the Startup Sequence for the webcam begins.

- You will first need to review and agree to the Terms of Use.
- The Webcam Check will confirm that your webcam and microphone are working properly. The first time the Webcam Check is performed on a computer,
   Adobe Flash Player will require you to select Allow and Remember.
- The remaining steps of the Startup Sequence will depend on settings chosen by Jacksonville University and/or your instructor. Follow the instructions and
   note your progress along the top of the screen.
- If you encounter a problem, select the It’s not working link for troubleshooting tips.
- The test will begin after the Startup Sequence is complete. You cannot exit LockDown Browser until the test is submitted for grading.

Academic Technology
Office Location
  • Carl S. Swisher Library
  • Jacksonville University
  • 2800 University Blvd. North
  • Jacksonville, FL 32211
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